.page-faq {
  --faq-lime-soft: rgba(125, 183, 0, .10);
  --faq-mango-soft: rgba(255, 180, 0, .20);
  --faq-panel: #FFFFFF;
  display: block;
  background: var(--cream);
  color: var(--ink);
  font-family: var(--font-body);
  font-size: var(--fs-17);
  line-height: 1.9;
}

.page-faq .faq-crumb {
  padding-top: clamp(14px, 2vw, 22px);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding: clamp(18px, 2.6vw, 32px) 0 clamp(26px, 4vw, 48px);
}

.page-faq .faq-hero__title {
  font-family: var(--font-head);
  font-size: clamp(36px, 7.4vw, 72px);
  line-height: 1.05;
  letter-spacing: -.02em;
  font-weight: 900;
  margin: 10px 0 20px;
  max-width: 15ch;
}

.page-faq .faq-hero__title em {
  font-style: normal;
  color: var(--guava);
}

.page-faq .faq-hero__lede {
  max-width: 62ch;
  font-size: var(--fs-17);
  line-height: 1.9;
  color: var(--ink-70);
  margin: 0 0 26px;
}

.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: clamp(26px, 4vw, 40px);
}

.page-faq .faq-hero__figure {
  margin: 0;
  border: var(--line) solid var(--ink);
  background: var(--flesh);
}

.page-faq .faq-hero__figure img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
  aspect-ratio: 3 / 1;
}

.page-faq .slice-band {
  scroll-margin-top: 96px;
}

/* ---------- 反馈三步 ---------- */
.page-faq .faq-flow {
  padding-top: clamp(30px, 5vw, 56px);
}

.page-faq .faq-flow__head {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: clamp(22px, 3vw, 34px);
}

.page-faq .faq-flow__head .section-title {
  margin: 6px 0 0;
  max-width: 22ch;
}

.page-faq .flow-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: clamp(14px, 2vw, 22px);
}

.page-faq .flow-item {
  display: grid;
  grid-template-columns: 52px minmax(0, 1fr);
  gap: 16px;
  align-items: start;
  padding: clamp(18px, 2.4vw, 26px);
  background: var(--flesh);
  border-left: 6px solid var(--lime);
  transition: transform .18s var(--ease), background-color .18s var(--ease);
}

.page-faq .flow-item:hover,
.page-faq .flow-item:focus-within {
  background: var(--faq-lime-soft);
  transform: translateX(4px);
}

.page-faq .flow-item__num {
  font-family: var(--font-num);
  font-size: clamp(30px, 4vw, 42px);
  line-height: 1;
  font-weight: 700;
  color: var(--lime);
  letter-spacing: -.02em;
}

.page-faq .flow-item__body h3 {
  font-family: var(--font-head);
  font-size: var(--fs-28);
  line-height: 1.25;
  letter-spacing: -.02em;
  margin: 0 0 8px;
}

.page-faq .flow-item__body p {
  margin: 0;
  font-size: var(--fs-17);
  line-height: 1.85;
  color: var(--ink-70);
}

/* ---------- 自查清单 ---------- */
.page-faq .selfcheck-grid {
  display: grid;
  gap: clamp(24px, 4vw, 48px);
  align-items: start;
}

.page-faq .selfcheck-main .section-title {
  margin: 6px 0 22px;
  max-width: 20ch;
}

.page-faq .check-list {
  list-style: none;
  margin: 0;
  padding: 0;
  border-top: 1px solid var(--grid);
}

.page-faq .check-item {
  display: grid;
  grid-template-columns: 32px minmax(0, 1fr);
  gap: 14px;
  padding: 18px 0;
  border-bottom: 1px solid var(--grid);
}

.page-faq .check-item__mark {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  border: 2px solid var(--lime);
  color: var(--lime);
  background: transparent;
  transition: background-color .18s var(--ease), color .18s var(--ease);
}

.page-faq .check-item__mark--dash::before {
  content: "";
  display: block;
  width: 14px;
  height: 2px;
  background: var(--lime);
}

.page-faq .check-item:hover .check-item__mark,
.page-faq .check-item:focus-within .check-item__mark {
  background: var(--lime);
  color: var(--cream);
}

.page-faq .check-item:hover .check-item__mark--dash::before,
.page-faq .check-item:focus-within .check-item__mark--dash::before {
  background: var(--cream);
}

.page-faq .check-item__text h3 {
  font-family: var(--font-head);
  font-size: 19px;
  line-height: 1.4;
  letter-spacing: -.01em;
  margin: 0 0 6px;
}

.page-faq .check-item__text p {
  margin: 0;
  font-size: 16px;
  line-height: 1.8;
  color: var(--ink-55);
  transition: color .18s var(--ease);
}

.page-faq .check-item:hover .check-item__text p,
.page-faq .check-item:focus-within .check-item__text p {
  color: var(--ink-70);
}

.page-faq .selfcheck-side {
  margin: 0;
}

.page-faq .selfcheck-side__img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
  border: var(--line) solid var(--ink);
  background: var(--cream);
}

.page-faq .selfcheck-side__caption {
  margin: 12px 0 0;
  font-size: var(--fs-13);
  line-height: 1.7;
  color: var(--ink-55);
  border-left: 4px solid var(--mango);
  padding-left: 12px;
}

/* ---------- 折叠问答 ---------- */
.page-faq .answers-head {
  margin-bottom: clamp(24px, 3.4vw, 40px);
}

.page-faq .answers-head .section-title {
  margin: 6px 0 12px;
  max-width: 24ch;
}

.page-faq .answers-head .lede {
  max-width: 58ch;
  margin: 0;
  color: var(--ink-70);
}

.page-faq .answer-group {
  border: 2px solid var(--lime);
  padding: clamp(18px, 2.6vw, 30px);
  margin-bottom: clamp(22px, 3vw, 34px);
  background: var(--cream);
}

.page-faq .answer-group__head {
  display: grid;
  grid-template-columns: 52px minmax(0, 1fr);
  gap: 14px;
  align-items: start;
  padding-bottom: 18px;
  margin-bottom: 6px;
  border-bottom: 2px solid var(--lime);
}

.page-faq .answer-group__index {
  font-family: var(--font-num);
  font-size: 32px;
  line-height: 1.1;
  font-weight: 700;
  color: var(--lime);
}

.page-faq .answer-group__head h3 {
  font-family: var(--font-head);
  font-size: var(--fs-28);
  line-height: 1.25;
  letter-spacing: -.02em;
  margin: 0 0 6px;
}

.page-faq .answer-group__head p {
  margin: 0;
  font-size: 16px;
  line-height: 1.75;
  color: var(--ink-55);
}

.page-faq .answer-list {
  display: block;
}

.page-faq .answer {
  border-bottom: 1px solid var(--grid);
}

.page-faq .answer:last-child {
  border-bottom: 0;
}

.page-faq .answer > summary {
  display: flex;
  align-items: center;
  gap: 16px;
  min-height: 56px;
  padding: 16px 0;
  cursor: pointer;
  list-style: none;
  font-family: var(--font-head);
  font-size: var(--fs-17);
  font-weight: 700;
  line-height: 1.55;
  color: var(--ink);
  transition: color .18s var(--ease);
}

.page-faq .answer > summary::-webkit-details-marker {
  display: none;
}

.page-faq .answer > summary::marker {
  content: "";
}

.page-faq .answer > summary:hover {
  color: var(--lime);
}

.page-faq .answer > summary:focus-visible {
  outline: 2px solid var(--mango);
  outline-offset: 2px;
}

.page-faq .answer__q {
  flex: 1 1 auto;
  min-width: 0;
}

.page-faq .answer__icon {
  position: relative;
  flex: 0 0 auto;
  width: 24px;
  height: 24px;
  border: 2px solid var(--lime);
  transition: transform .22s var(--ease), background-color .22s var(--ease);
}

.page-faq .answer__icon::before,
.page-faq .answer__icon::after {
  content: "";
  position: absolute;
  left: 50%;
  top: 50%;
  background: var(--lime);
  transition: background-color .22s var(--ease);
}

.page-faq .answer__icon::before {
  width: 12px;
  height: 2px;
  transform: translate(-50%, -50%);
}

.page-faq .answer__icon::after {
  width: 2px;
  height: 12px;
  transform: translate(-50%, -50%);
}

.page-faq .answer[open] > summary {
  color: var(--lime);
}

.page-faq .answer[open] .answer__icon {
  transform: rotate(45deg);
  background: var(--lime);
}

.page-faq .answer[open] .answer__icon::before,
.page-faq .answer[open] .answer__icon::after {
  background: var(--cream);
}

.page-faq .answer__body {
  padding: 0 40px 22px 0;
  max-width: 68ch;
}

.page-faq .answer__body p {
  margin: 0;
  font-size: var(--fs-17);
  line-height: 1.9;
  color: var(--ink-70);
}

/* ---------- 服务时段 ---------- */
.page-faq .faq-hours .section-title {
  margin: 0 0 clamp(18px, 2.6vw, 28px);
  max-width: 24ch;
}

.page-faq .hours-rail {
  display: grid;
  gap: 2px;
  background: var(--grid);
  border: 2px solid var(--ink);
}

.page-faq .hours-cell {
  background: var(--cream);
  padding: clamp(18px, 2.4vw, 26px);
}

.page-faq .hours-cell__label {
  display: inline-block;
  font-size: var(--fs-13);
  font-weight: 500;
  letter-spacing: .04em;
  padding: 3px 10px;
  background: var(--faq-mango-soft);
  color: var(--ink);
  margin-bottom: 10px;
}

.page-faq .hours-cell__value {
  font-family: var(--font-num);
  font-size: clamp(24px, 3.4vw, 34px);
  line-height: 1.2;
  font-weight: 700;
  letter-spacing: -.01em;
  margin: 0 0 8px;
  color: var(--ink);
}

.page-faq .hours-cell__note {
  margin: 0;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-55);
}

/* ---------- 下一步 ---------- */
.page-faq .next-card {
  border: 2px solid var(--ink);
  padding: clamp(22px, 3.4vw, 40px);
  background: var(--flesh);
}

.page-faq .next-card__title {
  font-family: var(--font-head);
  font-size: clamp(28px, 4.2vw, 44px);
  line-height: 1.15;
  letter-spacing: -.02em;
  margin: 6px 0 16px;
}

.page-faq .next-card__text {
  max-width: 68ch;
  margin: 0 0 22px;
  font-size: var(--fs-17);
  line-height: 1.9;
  color: var(--ink-70);
}

.page-faq .next-card__links {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 26px;
}

.page-faq .next-card__meta {
  list-style: none;
  margin: 0 0 18px;
  padding: 18px 0 0;
  border-top: 1px solid var(--grid);
  display: grid;
  gap: 10px;
}

.page-faq .next-card__meta li {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: baseline;
  font-family: var(--font-num);
  font-size: 15px;
  line-height: 1.7;
  color: var(--ink);
}

.page-faq .next-card__meta span {
  font-family: var(--font-body);
  font-size: var(--fs-13);
  letter-spacing: .04em;
  color: var(--ink-55);
  min-width: 72px;
}

.page-faq .next-card__foot {
  margin: 0;
  font-size: 15px;
  line-height: 1.85;
  color: var(--ink-55);
}

.page-faq .next-card__foot a {
  color: var(--ink);
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ---------- 断点 ---------- */
@media (min-width: 720px) {
  .page-faq .flow-list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .hours-rail {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .selfcheck-grid {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
  }

  .page-faq .selfcheck-side__img {
    aspect-ratio: 4 / 3;
  }
}

@media (max-width: 640px) {
  .page-faq .faq-hero__title {
    max-width: none;
  }

  .page-faq .flow-item {
    grid-template-columns: 44px minmax(0, 1fr);
    gap: 12px;
    border-left-width: 5px;
  }

  .page-faq .answer-group {
    padding: 16px 14px;
  }

  .page-faq .answer-group__head {
    grid-template-columns: 42px minmax(0, 1fr);
  }

  .page-faq .answer__body {
    padding-right: 0;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .flow-item,
  .page-faq .answer__icon,
  .page-faq .check-item__mark,
  .page-faq .check-item__text p {
    transition: none;
  }

  .page-faq .flow-item:hover,
  .page-faq .flow-item:focus-within {
    transform: none;
  }
}